The skills every Change Agent should have

This infographic identifies the six core characteristics that define your perfect change agent: Great Communicator, Empathetic Listener, Trust Builder, Collaborative, Believes in the Change, and Resilient & Positive. Each characteristic includes specific behaviours that make change agents effective - from communicating clearly to building psychological safety where people can share honestly about their concerns. Use this guide to identify natural change agents in your team or develop these skills in emerging leaders. Look for people who combine strong communication skills with genuine empathy, who others trust during uncertainty. The most effective change agents help others navigate the emotional journey of transformation while maintaining focus on shared goals. Share this with your team to spark conversations about developing change leadership skills.